How can I obtain technical support?

If you have problems using the CD-ROMs or downloadable resources please first check the questions and answers on this page. If you cannot find an answer here, send an email to support@problempictures.co.uk giving full details.

How do the three Problem Pictures resources differ? Do they contain different photographs?

Problem Pictures has 184 photographs, Problem Pictures Themes has more than 300 photographs and Problem Pictures Numbers has more than 600 photographs. The three collections are similar in approach but, as its name suggests, Problem Pictures Themes has a larger proportion of pictures grouped into themes or topics. Problem Pictures Numbers has a wide mixture of pictures and also includes a section about the integers from 0 to 220.

The three resources are now only available as digital downloads and run in a web browser. They were previously available on CD-ROM.

If you want to order only one of the resources, we suggest you begin with Problem Pictures (1). However, if your interest is in superimposing graphs on photographs go for Problem Pictures Themes.

The photographs on the three resources are different except, that five pictures on Problem Pictures are duplicated on Problem Pictures Themes, and that Problem Pictures Numbers includes low resolution versions of about 40 pictures from the other releases in the Numbers section.

On which computers and other devices can I use the Problem Pictures resources?

The digital download versions are intended to run on all desktop computers and laptops with a web browser. These releases are not supplied as installable apps, so cannot easily be run on tablets or phones. If you wish to use the resources on such devices, we recommend making the web pages available through a local network or intranet. To do this you must purchase a site licence and also ensure the files are not accessible outside your school or institution.

The earlier CD-ROM editions will run on any computer with a CD-ROM drive and web browser.

Are the digital downloads the same as the CD-ROM versions?

The digital downloads include exactly the same photographs as the CD-ROM versions. Minimal revisions have been made to the activities and other text, for example, where facts had become out of date. The format of the pages as been updated to work better with modern web browsers and particularly on devices with small or very large screens.

I own one or more of the Problem Pictures CD-ROMs, how do I obtain the newer download only releases?

If you own a single user copy you will need to purchase a new version. If you have a site licence for the most recent CD-ROM version, then we will offer you the current downloadable version for free. You can obtain a download link by emailing us with details of your site licence (include your address and ideally the purchase date as shown on the site licence).

Do I need a site licence?

See the information page on the Badsey Publications website.

I am a teacher with a single user copy. May I use it in my classroom?

A teacher who purchases a single user copy may reproduce material for use in his or her classroom. At any time, the disc must not be running on more than one computer. If you want to run it on several computers at the same time, or place it on a school network, your school must purchase a site licence.

Can I use the resources to make my own worksheets and acetates?

Teachers will find it easy to use the photographs and text to make their own display material, worksheets and acetates. A teacher who purchases a single user copy may reproduce material from the disc for use in his or her classroom. A site licence allows use throughout the school or college.

The photographs are supplied as 1365 × 1024 jpeg files which can be imported into a wide range of software and printed. On A4 paper these give a resolution of 123 pixels/inch, and on A3 paper, 87 pixels/inch.

How can I upgrade from a single user copy to a site licence?

If you have already purchased a single user copy, you can upgrade to a site licence by paying the difference in the cost. There are more details on the Badsey Publications website.

We have a site licence and are planning a training day in a local teachers' centre. May we temporarily install the software on their server?

Yes this is permitted on these conditions: (1) that the software does not remain on an external server for more than 4 weeks in any year, (2) that you are responsible for ensuring the software is deleted after use, and (3) that the majority of people using the software are staff or students from your institution. If you want to use it in other ways, please check with us first.

We have a site licence. May we install the software on the kind of network that allows our staff and students to access the materials at home?

This is permitted as long as you as an institution take all reasonable steps to prevent access by third parties. At very least we would expect password protection.

Are you interested in suggestions for future Problem Pictures?

Yes please! If there are types of photographs you would find useful for mathematics teaching, do please let us know and we will try to include them in future publications. We also welcome comments on how the material is presented. The easiest way to contact us is to email support@problempictures.co.uk.

Can you publish my photographs?

Unfortunately we are too small an organisation to take on the publication of photographs by other people. But we recognise that a number of people are doing interesting and innovative work in this area. If you are someone who takes photographs to support the teaching and understanding of mathematics, try to make them available. One possibility is to publish them on a website. If you let us know the website address, we will link to it.

We run a network. How can we install the resources?

All the Problem Pictures resources run in a web browser. They are launched from an index.htm file. We regret we cannot offer detailed instructions for installation on particular networks. Please check you have a site licence for each resource you are installing.

What is the 'Mathematical World' CD-ROM? Are there American versions of the resources?

Mathematical World was a version of the Problem Pictures 1 CD-ROM for the North American market which was published by Key Curriculum Press in 2005. It may be out of print. Its content was the same as Problem Pictures 1 but with US English. It was never published in a web browser version. There are no North American versions of Problem Pictures 2 and 3.